Orders and Shipments
Order Process
Once your order is confirmed, you will receive an email notification. Please verify all details are correct. We process orders promptly to ensure your items are prepared with care.
Shipping Details
We currently deliver to a wide range of countries. Exact options and service levels are calculated and displayed at checkout. You will receive a tracking notification once your order is on its way.
Order Modifications
Please contact us immediately if you need to change your order. We will make every effort to assist if your items have not yet entered the shipment process.
Shipping Delays
While rare, delays can occur due to processing or carrier schedules. Your tracking information will provide the most current delivery estimate.
Missing Shipment Confirmation
If you do not receive your confirmation email, first check your spam or junk folder. Ensure the email address provided during checkout was accurate.
Incorrect Delivery Address
It is crucial to enter the correct shipping address during checkout. We are not responsible for items shipped to an address provided in error.
Tracking Your Order
Use the tracking link in your shipment confirmation email to monitor your order’s progress in real-time.
Delivery Issues
If your tracking shows “Delivered” but you have not received your package, please first check around your property and with household members or neighbors. If the item remains missing, contact the carrier directly for further investigation.
International Orders & Customs
International deliveries may be subject to import duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please consult your local customs office for information.
Damaged Package
If your package arrives damaged, please contact us immediately for assistance. We recommend inspecting the package contents upon delivery.
Order Verification
For security, we may occasionally request additional verification to process an order, helping to protect against unauthorized activity.