MB Jewelry Returns & Refunds Policy

At MB Jewelry, we are committed to ensuring your complete satisfaction with every purchase made at m-b-jewelry.com. We meticulously craft and inspect every piece to meet our exacting standards. However, if you are not entirely satisfied with your order, this Returns & Refunds Policy outlines the clear, fair, and simple procedures to guide you. Your trust is paramount, and we aim to make this process as seamless as purchasing our jewelry.

Eligibility & Return Window

Our primary goal is your happiness. To that end, we offer a straightforward return window for items purchased directly from our online store. You have fourteen (14) calendar days from the date you receive your package to initiate a return for a refund to your original payment method. This period is your “Cooling-Off Period,” allowing you to inspect your MB Jewelry piece in person with ease.

Please note that to be eligible for a full refund, the item must be in its original, unworn, and pristine condition. It must be returned with all its original components, including the authentic MB Jewelry certificate of authenticity, the luxurious presentation box, the protective pouch, and any accompanying documentation or tags. The item must not show any signs of wear, alteration, or damage.

Important Exceptions: Non-Returnable Items

To protect the integrity of our personalized creations and for reasons of hygiene, certain items are, understandably, exempt from our standard return policy. These include:

  • Personalized, Engraved, or Custom-Made Jewelry: Any piece that has been specially customized, engraved, or made to your unique specifications cannot be returned unless it arrives damaged or defective.
  • Sealed Items for Hygiene: For the safety and well-being of all our clients, any items (such as certain earrings) that are sealed for hygienic reasons cannot be returned once this protective seal has been broken or removed after delivery.

We appreciate your understanding of these necessary exceptions, which are designed to ensure quality and safety for every customer.

The Returns Process: A Step-by-Step Guide

We have streamlined our returns process into a few simple steps to ensure clarity and efficiency:

  1. Initiate Your Return: Within the 14-day window, please contact our dedicated Customer Service team to initiate your return request. You will be asked to provide your order number and the reason for the return.
  2. Receive Authorization & Instructions: Upon approval of your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package. A return without a valid RMA number may experience significant processing delays or may not be accepted.
  3. Prepare Your Package: Securely pack the unworn item in its original MB Jewelry presentation box, along with every single accessory it arrived with (certificate, pouch, tags, etc.). Please include a copy of your order confirmation or the provided RMA slip inside the package. We strongly recommend using a trackable and insured shipping service for your return shipment. The item remains your responsibility until it is received and checked at our workshop.
  4. Inspection & Refund Processing: Once your return is received at our authorized facility, our expert quality team will conduct a careful inspection to verify the item is in its original, resalable condition. This process typically takes 3-5 business days from the date we receive your parcel.
    • Upon successful inspection, we will promptly process your refund to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to post the refund to your account, which is usually within 5-10 business days after we process it.
    • If the item does not meet our return conditions, our Customer Service team will contact you to discuss the options, which may include sending the item back to you at your cost.

Damaged, Defective, or Incorrect Items

Your satisfaction with a flawless product is our non-negotiable standard. If you receive an item that is damaged, defective, or incorrect, please contact us immediately—ideally within 48 hours of delivery. We will arrange for a prepaid return shipping label at no cost to you and will expedite a replacement, repair, or full refund as per your preference, including any associated shipping charges. This is our commitment to rectifying any error on our part swiftly and respectfully.

Gift Returns

Gifts purchased from m-b-jewelry.com can be returned within the same 14-day window. The refund for a returned gift will be issued in the form of store credit or, upon the original purchaser’s explicit request, back to the original payment method. To process a gift return, please have the order number ready when contacting Customer Service.

We hope this policy provides you with confidence and clarity. For any further questions regarding returns, please do not hesitate to contact our Customer Service team for personalized assistance. Thank you for choosing MB Jewelry.